Interactive Voice Response (IVR)

Interactive Voice Response (IVR) systems provide efficient handling of incoming phone calls, allowing customers to browse pre-recorded voice menus, with call routing options selectable via the phone keypad. Callers are able to find useful information, leave messages, place orders or be connected to a live operator. Efficient call handling results in improved customer service.

HOST® provides Outsourced IVR at a fraction of the cost of an in-house solution. Our hosted IVR provides all the facilities of a more expensive on site solution, and have the capacity to handle very high volumes of traffic.

IVR campaigns

IVR campaigns are marketing ventures in which customers participate by dialing a toll-free telephone number to interact with an automated system. The system recognizes touch-tone telephone cues and can accommodate thousands of calls, from just as many different locations, simultaneously.

If you're committed to building powerful customer relationships, then you already know a well-planned media mix can not only strengthen client confidence in your products and services, but can also increase your company's profitability. Interactive voice response campaigns are for you if you:

• Desire the most accurate lead information available, in real-time.
• Wish to increase the effectiveness of promotional campaigns.
• Want to offer customers a high level of service at an affordable price to you.
• Consider one-on-one interaction between you and your customers important.
• Prefer to give and receive information quickly.
• Require a simple, cost-efficient method for tracking results.

Premium IVR (Audio text)

Audio text is one of the main services launched by HOST®. Audio text is a telephony service through with calls are received, registered and treated to reach its final goal. Unlimited interactive services can be created during processing, mainly, receiving calls, and recording callers' information in a data base.

With this service, special phone numbers are reserved for each of the licensed companies, and activate each of these numbers upon request to implement the services for a certain program.